Agent Copilot
Agent Copilot helps customer service agents resolve cases faster by surfacing relevant information, drafting responses, recommending next steps, and handling routine work like documentation.
Case Studies
Enterprise Survey Builder
I designed the foundational components and patterns for Sprinklr's enterprise-grade survey builder, unifying the customer feedback collection loop for brands.
Agent Console Builder
Redesigned Sprinklr's no‑code Agent Console Builder to modernize the UX, empower supervisors to create dashboards independently, and establish a reusable design system.
Intent Model Management
In this project, I addressed the bottleneck challenge of the Conversational AI pipeline by designing a self-serve platform for intent model management. This solution empowered clients to independently train, test, and deploy conversational AI models, streamlining a process previously managed by internal teams. P.S: This feature did not use LLMs
Serving Fresh
Serving Fresh is a food delivery platform, bringing fresh produce from the farmer's market to people's doorsteps in San Jose. I took this project from concept to launch in a year, designing the brand identity, mobile app, website, and admin dashboard.