Agent Copilot

Agent Copilot is a Gen-AI assistant for customer service agents. It surfaces relevant information, drafts responses, and handles routine tasks so agents can focus on the customer.

DesktopEnterprise

Nov 2022 - Jan 2023

Agent Console Builder

Redesigned Sprinklr's no‑code Agent Console Builder to modernize the UX, empower supervisors to create dashboards independently, and establish a reusable design system.

DesktopEnterprise

Sep 2022 - Oct 2022

Intent Model Management

In this project, I addressed the bottleneck challenge of the Conversational AI pipeline by designing a self-serve platform for intent model management. This solution empowered clients to independently train, test, and deploy conversational AI models, streamlining a process previously managed by internal teams. P.S: This feature did not use LLMs

DesktopEnterprise

Sep 2020 - Nov 2021

Serving Fresh

Serving Fresh is a food delivery platform, bringing fresh produce from the farmer's market to people's doorsteps in San Jose. I took this project from concept to launch in a year, designing the brand identity, mobile app, website, and admin dashboard.

MobileB2C