Redesigned Sprinklr's no‑code Agent Console Builder to modernize the UX, empower supervisors to create dashboards independently, and establish a reusable design system.

In this project, I addressed the bottleneck challenge of the Conversational AI pipeline by designing a self-serve platform for intent model management. This solution empowered clients to independently train, test, and deploy conversational AI models, streamlining a process previously managed by internal teams. P.S: This feature did not use LLMs

Serving Fresh is a food delivery platform, bringing fresh produce from the farmer's market to people's doorsteps in San Jose. I took this project from concept to launch in a year, designing the brand identity, mobile app, website, and admin dashboard.